Get
Your Site Ready For The Holiday Rush Using These 9
Easy-To-Implement Profit Boosting Tips
OK!
Winter has officially arrived, and now it's all about the
holiday rush. I just checked my calendar, and I can't believe
that there are just over 2 weeks left before Christmas! And
that means now is NOT the time to start trying to do things
like set up an affiliate program or optimize your search engine
rankings. There simply isn't enough time to roll out these
big strategies before the holidays.
Instead,
what many online businesses need RIGHT NOW are some quick
and easy ways to get their site ready for the holidays. I'm
talking about tips and tactics that will take you only a few
hours to implement, but will still dramatically boost your
sales!
So,
because the clock is ticking, I've put together a list of
10 dynamite tips that will help you get your site on track
for the holidays, optimize sales and profits, and avoid what
I call the "Holiday Hangover."
Quick
Tip #1: Add A Benefit To Your Headline
If the
headline at your web site isn't grabbing your visitors' attention
as soon as they read it, you're losing sales. That's a fact.
And nothing grabs a visitor's attention like a compelling
headline with a clear benefit.
Here's
a great example from our SecretsToTheirSuccess.com
archive: Leslie Lyons' site, www.BirthdayPartyGamesLady.com,
sells complete theme party packages that parents can use to
put together a memorable party for their children.
In
the past, when visitors first arrived at her site, they saw
a headline that read:
Childrens
Birthday Party Games Packages -
the EASY and FUN answer to your Party Needs
Now, that's not a bad headline, but it wasn't really grabbing
her visitors' attention either. So we did an in-depth site
analysis for Leslie, and one of the first suggestions we made
was that she change her headline to:
Four
Cheap, No-Hassle Birthday Party Games
That Kids Love, and Take Just Minutes to Put Together!
You'll
notice that this headline clearly states a couple of the main
benefits of the product. Try jotting down a few key benefits
that YOUR product or service offers, and then working those
benefits into an eye-catching headline.
NOTE:
A message placed at the top of your page that reads something
like "Welcome to Mysite.com" is NOT a headline.
Your headline MUST emphasize a clear benefit of your product.
If you don't have a headline at your site, make this your
holiday gift to yourself! A well-written headline has the
power to literally double -- or even triple -- your sales
overnight!
Quick
Tip #2: Feature Seasonal Specials In The First Fold Of Your
Homepage
There is never a better time of year for special offers than
around the holidays. Not only are people actually surfing
around actively looking for products to buy, they are also
very receptive to discounts and specials. After all, everyone
knows it's tough to find good deals at this time of year!
It's
important that your special be featured on the first fold
of your homepage. (The first fold is the first screen of your
homepage that is visible without scrolling.) Remember, you
want to make it EASY for your visitors to find and buy your
products. The best way to do this is by making sure that every
single visitor to your site sees your featured specials.
And
be sure to chose a product for your seasonal special that
is a proven best-seller. Now is NOT the time to be trying
to unload products that you haven't been able to sell during
the past 10 months. Feature products that have been generating
solid profits for you all year long.
Quick
Tip #3: Send Out A Holiday E-Mail Promotion
Remember:
The clock is ticking! You really don't have time to go out
and acquire a bunch of new traffic in time for the busy holiday
rush. The good news is that you don't need to. If you have
a list of customers and/or subscribers, you've already got
an incredibly powerful database of people who are just waiting
to make purchases from you!
The
reason they can't wait to buy from you? It's the 80/20 Rule:
80 percent of your sales will come from 20 percent of your
customers. People who have already bought from you are much
more likely than anyone else to buy from you again, because
you've already earned their trust.
Whenever
possible, you'll want to send out two different promotions
-- one to your existing customers and one to your subscribers.
This allows you to approach each group from a slightly different
angle. Here's what I mean:
Your
existing customers, who have already bought from you, will
want to be rewarded for their loyalty. What better way to
thank them than by giving them a great deal on one of your
most popular products? They'll appreciate the fact that your
offer is being sent to them and them alone because we all
like to feel special!
If
you sell a product that people need to buy only once, you
can give your customers the opportunity to purchase your product
as a gift. Remind them how your product has benefited them,
and then explain why it would make a wonderful gift for their
friends or family.
Of
course, if you sell a product that people probably wouldn't
give as a gift (lawn fertilizer, for example), you'll need
to take a slightly different approach. Try something like
this: "We know money can be tight around the holidays,
so we've decided to offer our customers a generous discount
on lawn fertilizer until the beginning of the New Year!"
Your
subscribers should be sent a slightly different offer. Tell
them that this is a special promotion being offered only to
your newsletter subscribers. Again, you'll want to make sure
that you're offering a special on one of your proven best-sellers.
This
little touch of personalization can go a really long way.
It's been proven over and over that people like to be offered
a deal that they don't think other people are going to get.
By making your customers and subscribers feel special, you
can dramatically increase the number of sales that your e-mail
promotions generate.
Quick
Tip #4: Consider Replacing Third-Party Ads
Take a moment and think about whether or not your site is
using the first fold of your web site effectively, especially
if you're hosting advertising for other companies.
Figure
out approximately how much money you'll receive from hosting
third-party advertising over the holiday season. Include all
revenue from any banners ads, skyscraper ads, text ads, etc.,
that are located within the first fold of your site.
Now,
ask yourself whether you could make more by replacing these
third-party ads with ads for your OWN products. For many businesses,
even one sale would be worth more money than their banner
ads generate for them in a whole month!
If
it turns out that you could make more money advertising your
own products in place of the paid advertising, drop those
banner ads NOW and replace them with ads for your own products
or services. This way, visitors who click on them will be
taken to a product page somewhere on YOUR site, not someone
else's!
Quick
Tip #5: Offer Fast, Flexible Shipping
By all estimations, 2003 will be the busiest holiday season
ever for online retailers. Forrester Research predicts online
holiday sales will increase 42 percent to $12.2 billion this
year.
But
there's still one thing that continues to scare people about
buying online for the holidays: late delivery. There's nothing
that drives customers offline and out to the shopping mall
faster than the idea that their kids' Christmas presents won't
arrive until the 28th of December.
If
you use a major nationwide delivery service, such as UPS or
FedEx, you'll want to feature this information prominently
on your web site and ordering pages. People will feel much
more comfortable ordering from a site that uses one of these
services than one that ships through the mail.
Also,
be sure to tell your customers that they MUST order by a certain
date in order for you to guarantee delivery by Christmas.
This will save you a lot of headaches when disgruntled customers
call you on Christmas morning wondering why the products they
ordered on the 23rd haven't arrived yet!
Quick
Tip #6: Offer To Ship Gifts Directly To Recipients
If possible, offer to ship your customers' purchase directly
to the gift recipient. This saves your customer the hassle
of waiting to receive the package from you, and then sending
it out to someone else. This is a great way to add value to
your service without any additional cost to you!
If
you do offer to ship gifts directly to the recipient, I can
guarantee you will have people ask if you offer gift wrapping.
This is another way to give your customers a little extra
attention without much additional cost to you. Of course,
if you are expecting thousands of orders and you work by yourself,
this may not be a practical option!
You
can also offer your customers the option of adding a holiday
card to the package that you send out. Simply ask them what
they want written in the card, and then include it with the
package. You can charge an additional fee for this or offer
it as a free service.
Important
Note: Each package that is sent out as a gift
from someone else should include a flyer, brochure,
or coupon from your company. After all, the recipient
of this gift is the perfect potential customer!
Because
this person has already seen that you offer great products
and prompt shipping, you stand an EXCELLENT chance of
converting that person into a paying customer. But only
if they know where the product came from! Always be
sure to include some information about your company
in gift packages! |
Quick
Tip #7: Offer Online Gift Certificates
Gift certificates can be an easy way to boost sales for sites
selling products and services to niche markets. Here's an
example: Joe knows that his Uncle Frank is a serious camera
buff, but Joe doesn't know anything about cameras himself.
Joe wants to spend $50 on a gift for Uncle Frank, but has
no idea what Uncle Frank would want or need for his camera
at that price.
So,
if Joe finds his way to your photography web site, and sees
that you offer online gift certificates, his problem is solved!
He knows that his uncle will love the chance the spend $50
on camera equipment, and this way Uncle Frank will be able
to pick out exactly what he needs.
And
the best part is that, not only have you made $50 from Joe,
you've also acquired Uncle Frank as a customer! Offer him
good value on products that he needs, and you can bet that
he'll be back again when he needs to shop for more camera
equipment.
If
you are selling a service online, gift certificates are a
great way to turn your service into a gift! No matter what
you're selling -- it could be spa packages or landscape design
-- I can guarantee that your service would make the perfect
gift for somebody out there.
Plus,
you can remind your customers and subscribers that, since
gift certificates can be delivered electronically, they make
great last-minute gifts. Personally, online gift certificates
have saved the day for me a few times!
Quick
Tip #8: Explain Why Your Product (Or
Service)
Would Make A Great Gift
At this time of year especially, it's important to remind
people why your product would make a great gift idea. Of course,
sites selling products like neckties or Christmas ornaments
won't need to worry about this as much, but what if your site
is selling something like office supplies?
Write
a quick article about why your product or service would make
a practical or unusual gift. You might want to tell a story
about how people who received your services as a gift last
year couldn't stop talking about how unique it was!
You
may also want to consider putting together a quick "Holiday
Buying Guide" for your visitors. This is a great resource
for people who visit your site to buy a gift for someone but
don't know much about the products you sell.
For
example, if your site sold wetsuits, you could offer some
information about how to choose the right wetsuit as a gift.
That way, people who know nothing about them wouldn't end
up buying a water-skiing wetsuit for someone who needed one
for Scuba diving.
Quick
Tip #9: Offer A "Book Now and Save" Promotion
One of the biggest problems encountered by some online businesses
is that they suffer from what I call a "Holiday Hangover."
Not only does business fall off in the month BEFORE the holidays,
it also suffers during the month AFTER, when people don't
have any money left!
Because
of this, it can be a real challenge for some businesses to
get revenues back on track in the New Year. One of the best
ways to deal with this is to motivate your customers to purchase
your product or service NOW for the New Year in exchange for
a discounted price or value-added bonus. You'll be able to
rest a lot easier over the holidays if you know that you've
managed to line up a ton of business for January.
Final
Thoughts:
The
holiday season is a make-or-break time of year for many online
businesses. And just because you haven't found the time to
set up a comprehensive holiday marketing strategy doesn't
mean that you can't turn a great profit over the next couple
of weeks.
But
you do need to take the time to implement some of these quick
tips IMMEDIATELY. I mean within the next 24 hours. Stay up
late, lock yourself in your office this weekend, do whatever
it takes to get your site ready for the holidays NOW. Every
day you wait is another day of missed opportunities and lost
profits!
The
great thing is that all of the tips I've just given you can
be implemented quickly and easily. Most of these should only
take you an hour or two to set up on your site, and the results
will make you wish you had started much sooner.